Frequently Asked Questions
Product - Production - Payment - Shipping - Damage & returns
Where can I buy PRIMITIVS?
At this very moment PRIMITIVS is a product in "the making" and therefor only available in a showroom. We are working on how to make PRIMITIVS available for people in the very best way and solution possible. Stay in the loop by following us on Twitter, Instagram, Facebook or our newsletter and we'll let you know what's going on.
How can I use my PRIMITIVS?
Depending on which pieces and how many you choose to add to your collection, you can create decorative constellations with different aesthetics and purposes. Whether it is a candle holder, a vase, a lamp or different plates.
How does PRIMITIVS work?
All connector pieces are "connectable", which means they can both be stacked from with under and on top of each piece. Each connector piece is also in itself a candle holder.Special pieces adds some sort of "special feature" to your constellation. A usage or attribut of some kind like for instance our vase-pieces, tea light holders, lamp-pieces or plates.
Why is there a small hole in the middle of some of the pieces?
All connector pieces have a small hole through so they can be used to build different lamp constellations with.
For what are the pieces safe to use?
All PRIMITIVS decoration pieces in ceramics can handle strong heat and are food safe. Don't put any pieces in the dishwasher though! We recommend that you take good care of your pieces, this way they will have a long life and hopefully be part of yours for a long time as well.
Is there anywhere I can take a look at PRIMITIVS in any physical space?
At the moment no but we'd love to find spaces to collaborators. Please let us know if you have any suggestions for a collaborative space.
How are PRIMITIVS made?
PRIMITIVS is made with new and innovative technology. Every decoration piece is made in of 3D-printed ceramics after a specific design model and then gets its color and finish selected for that particular piece.
Why aren't the pieces absolutely identical and totally smooth?
This is not a fabric made product but a craft made both by a 3D-printer and finished off by hand. Every piece is made uniquely for each customer. This means it will always be a tiny difference between the pieces and not a totally smooth surface. It’s like the pieces are handmade but by a robots hand and then finished with a human touch. Every piece will though fit together and be connectable as they are supposed to be.
In what way are PRIMITIVS a sustainable brand and product?
When we created PRIMITIVS we wanted from the very beginning to make something that was sustainable and that is something we thrive to be as much as possible. The way PRIMITIVS is designed (like a module based system with multiuse) is the main contribution to a sustainable way of decorating your home or space.
The fact that we don't hold any storage and all pieces are made only when "wanted" means we don't have any "product waste". All of our pieces are delivered directly to our customers from the factory. Besides cutting time it also leaves less carbon footprint than it would if we would repack them at our studio and then send them to our PRIMITIVS friends.
Which payment options can I use?
At the moment you can't buy PRIMITIVS but stay tuned and we'll let you know as soon as you can! You can pay with various credit cards. We use the STRIPE solution at checkout, which means that if you have a VISA, Mastercard, American Express or Discover card you can pay with any of those. Or you can use your PAYPAL account or Apple Pay as payment as well.
How long does it take for me to get my PRIMITIVS pieces?
Our delivery time is approximately 4 weeks +/- 1 week and gets delivered directly to your home or office, by our delivery supplier UPS. You decide where you want them to be sent. All PRIMITIVS are made on demand when ordered. Read more about this in detail over at terms & conditions.
Do I have to pay for shipping?
No not if you buy 12 or more PRIMITIVS pieces. If you buy a smaller amount of pieces we've set the shipping rate for home/office delivery daytime to €40 for every country.
I need to change my shipping address, how do I do that?
Send us an email at firstname.lastname@example.org and we’ll make sure your order gets to where you want it to be shipped.
Why do you only offer home/office delivery?
We want your experience with PRIMITIVS to be as good as possible and we think getting your pieces to your door (wether it's at home or at the office) is the most convenient delivery solution. Since we know that you might not always be available during daytime (your package will be delivered between 9 a.m and 5 p.m) we’ve also made sure that you will get a notification so that you can pick up your package at the nearest access point.
What happens if I'm not at home/at the office when the delivery arrives?
Then you can pick up your package at an access point close by. You'll get a notification on paper in your mailbox. Make sure to pick up your package as soon as possible! Your package will be waiting for you maximum 10 days. After that it will be shipped back to us. You won't be able to get your money back if you don't pick up your package, since it's been produced for you when you made your order.
Damage & returns
There’s been a damage in shipping, what do I do?
If you can see that the packaging has been damaged you need to report that as directly as possible. If you can tell the delivery person, take a photo of your package and don’t bring it anywhere (leave it in the hallway if possible) and contact us. Send us an email as soon as you can with the image and a description. We’ll get in contact with the delivery service and try to solve the problem as quick as we can.
What’s your return policy?
Since every PRIMITIVS piece is made especially for you when ordered, it is therefor a final sale product. This means we aren’t able to offer any returns as long as the piece hasn’t been damaged due to shipping. If so please let us know as soon as possible.