Terms & Conditions

 

Current Terms & Conditions: March 1, 2017

These PRIMITIVS Terms and Conditions apply to the website and all other online properties (the “Site”) operated by TOMLIN studio AB. (“PRIMITIVS”, “we”, or “us”). The use of the Site, including the purchase of any Products (as defined below) is subject to the following terms and conditions (the “Terms”). Please read these Terms carefully. By using this Site, you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please reach out to us at hello@primitivs.com

We provide the Site in order to enable you to browse and purchase PRIMITIVS pieces (the “Pieces”).

 

GENERAL

The PRIMITIVS brand and website (www.primitivs.com) is owned and operated by TOMLIN studio AB, registered in Sweden with VAT number SE556749836401. The studio is located at Vattugatan 15, 111 52 Stockholm, Sweden.

For general questions and inquiries please contact hello@primitivs.com.

By making a purchase on primitivs.com you comply with the terms and conditions on this page.
 

DISCLAIMER

All of our products are manufactured on demand which means that when you place an order all of your items are made specifically for you. We do not hold any stock and therefor you can´t return any items unless they were broken when delivered to you.

If an item was in fact broken when it was delivered, please take a picture of the damage and send it to hello@primitivs.com together with your order number.

 

ORDERS

An order is made (by the customer) by completing the following steps:

(1) Select the PRIMITIVS you wish to purchase(s) and “add to cart”.

(2) You will now see detailed information of the pieces to be purchased. To proceed with the purchase click “Checkout”.

(3) Enter all personal information and credit card details and click on “Place Order”.

(4) Once you have placed your order, you will receive an email (in English), which confirms the receipt of your order and contains all relevant details. This email does not constitute the acceptance of the offer.

(5) PRIMITIVS accepts the offer either by shipping the products to the address provided by the customer or by confirming the shipping by an email. The contract has not been concluded before PRIMITIVSi has accepted the offer.
 

PRICES & PAYMENT

Prices on www.primitivs.com are in EUR and include 25% Swedish VAT.

Prices are subject to misprints.

Other currencies are subject to exchange rates at the given time.

PRIMITIVS accepts the following credit cards:

Visa, MasterCard, American Express and PayPal.

PRIMITIVS does not accept other payment methods.

We take all necessary steps  to make our website secure. All credit card transactions on this Website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.
 

DELIVERY & INSURANCE

All PRIMITIVS are manufactured on demand. Therefor we can’t say an exact shipping date. We aim to ship in approximately 6 weeks from the day of purchase. Depending on where in the EU the customer is located it will take from 2-9 working days.

PRIMITIVS offers free shipping on selected items such as curated collections or when a specific amount of pieces are purchased. Home delivery daytime with notification or to pick-up your delivery at our studio in Stockholm are our two options.

Important information regarding shipping:

  • We use the shipping company DB Schenker as our delivery partner for all EU markets. We only offer home delivery shipping.

  • PRIMITIVS cannot be held responsible for any delays or failures if the cause is beyond our reasonable control.

  • We make sure your pieces are packaged so it is protected during transit, however sometimes damage may occur. Should the pieces be damaged during transit, tell the delivery person immediately if possible, and/or take a picture of the box and send is to us: hello@primitivs.com

  • All packages shipped have a delivery insurance so you don’t have to worry about not getting your package and still be charged for it.

  • Before delivered you’ll get a notification either via email or text message. The package will then be delivered during daytime between 7 am and 5 pm. If you aren’t there when delivered your package will be available for you to pick up at notified terminal for the upcoming 3 days. After that the package will be sent back to us.

  • If you fail to pick up your package and the parcel is shipped back to us, we will charge the customer all the costs and expenses associated with the return.

 

RETURNS

PRIMITIVS is an on demand manufactured product that means it only gets produced when you as a buyer has fullfilled your payment. This means we don’t offer any returns.

 

STATUS

BY PLACING AN ORDER THROUGH OUR SITE, YOU WARRANT:

(a) That you are legally capable of entering into binding contracts; and

(b) That you are at least 18 years old
 

COPYWRIGHT & WEBSITE USAGE

TOMLIN studio AB is the owner of all intellectual property rights, design rights and copyrights, concerning PRIMITIVS.

You (The customer) is not entitled to extract nor use the contents of the website. The customer may not use any data mining, robots, or similar data to gather and extract  any substantial parts of this website.

You are entitled you use our product images for digital purposes only without asking us IF you refer to PRIMITIVS and primitivs.com.

 

LAW & JURISTICTION

All sale contracts for purchase of products through our Site are concluded in Stockholm, Sweden. Such contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be gouverned by Swedish law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Sweden.

 

CHANGES

PRIMITIVS may update or modify these Terms at any time without prior notice.  For this reason, you should review these Terms whenever you make a purchase on the Site.

 

For frequently asked questions check out our FAQ page and don't hesitate to ask us if there's is anything you still wonder about.

 

/Tomas Nihlén & Linda Pierre - PRIMITIVS team